Our practice is accepting new patients from 8 August 2022.
Standard appointments with a doctor are 15 minutes. If you require longer or other services e.g. immigration medical, please phone us.
We reserve some appts each day for urgent problems. Please phone to book.
For continuity of care please book with your own GP. If your GP is not available please phone us for an appointment with another GP.
Fees are payable on the day of consultation, otherwise additional fees may be incurred.
All consult prices are for up to a 15 minute period. However, if you feel require more time, then please book an additional consult at the time of booking. Otherwise, you will be on charged for any additional time.
Scheduled phone consultations with a nurse or GP will incur a full consultation fee.
Any additional services other than what is detailed above will incur a fee, therefore please ask at the time of booking.
Do not attend - If you do not attend your appointment and have not given appropriate time to cancel (24hours prior), we reserve the right to charge you full rate of your booked appointment.
(If you wish to be waitlisted, please email our reception team with your name, address and phone number.)
General practice provides comprehensive primary, community-based, and continuing patient-centred health care to patients enrolled with them and others who consult. General practice services include the diagnosis, management and treatment of health conditions, continuity of health care throughout the lifespan, health promotion, prevention, screening, and referral to hospital and specialists.
Most general practice providers are affiliated to a PHO. The fund-holding role of PHOs allows an extended range of services to be provided across the collective of providers within a PHO.
What is a PHO?
Primary Health Organisations are the local structures for delivering and co-ordinating primary health care services. PHOs bring together doctors, nurses and other health professionals (such as Māori health workers, health promoters, dietitians, pharmacists, physiotherapists, mental health workers and midwives) in the community to serve the needs of their enrolled populations.
PHOs receive a set amount of funding from the government to ensure the provision of a range of health services, including visits to the doctor. Funding is based on the people enrolled with the PHO and their characteristics (e.g. age and gender). Funding also pays for services that help people stay healthy and services that reach out to groups in the community who are missing out on health services or who have poor health.
Benefits of Enrolling
Enrolling is free and voluntary. If you choose not to enrol you can still receive health services from a chosen GP / general practice / provider of First Level primary health care services. Advantages of enrolling are that your visits to the doctor will be cheaper and you will have direct access toa range of services linked to the PHO.
How do I enrol?
To enrol, you need to complete an Enrolment Form at the general practice of your choice. Parents can enrol children under 16 years of age, but children over 16 years need to sign their own form.
What happens if I go to another General Practice?
You can go to another general practice or change to a new general practice at any time. If you are enrolled in a PHO through one general practice and visit another practice as a casual patient you will pay a higher fee for that visit. So if you have more than one general practice you should consider enrolling with the practice you visit most often.
What happens if the general practice changes to a new PHO?
If the general practice changes to a new PHO the practice will make this information available to you.
What happens if I am enrolled in a general practice but don’t see them very often?
If you have not received services from your general practice in a 3 year period it is likely that the practice will contact you and ask if you wish to remain with the practice. If you are not able to be contacted or do not respond your name will be taken off the Practice and PHO Enrolment Registers. You can re-enrol with the same general practice or another general practice and the affiliated PHO at a later time.
How do I know if I’m eligible for publicly funded health and disability services?
Talk to the practice staff, call 0800 855 151, or visit http://www.moh.govt.nz/eligibility and work through the Guide to Eligibility Criteria.
Living in New Zealand, it is essential to consider the health of your skin. A full skin check offers the best chance to detect skin cancers early.
Our SCCA (Skin Cancer College of Australasia) qualified Doctors offer comprehensive 30 minute full body skin examinations, diagnosis and treatments.
Patients are encouraged to SCAN their skin for any lesion that is:
S-Sore -any skin lesion that is sore, scaly, itchy, bleeding or tender and doesn’t heal in 6 weeks
C- Changing - in size, color, texture or shape.
A- Abnormal- looks or feels different or stands out compared to your other spots or moles.
N- New- has appeared on your skin recently. Any new moles or spots should be checked, especially if you over40.
If you wish to consider a skin check, please call 03 544 7272 to book an appointment with one of our Skin Doctors
Dr Bee Hildick-Smith
Dr Katy Roff
Dr Michelle Cliffe
To complete a booking application, please click HERE.
Once your details have been sent, we will call you to confirm a booking day/time. Please note, due to high demand, please allow up to 10 working days for a booking confirmation. Appointment availability can be up to a 4 week waiting time.
To see our fees click HERE
To be paid in full when making the appointment.
Your chest x-ray can be booked at Pacific Radiology.
Cost: (To be confirmed by Service provider)
Blood tests are taken at Medlab
Cost: (To be confirmed by Service provider)
Please note: if a medical issue is discovered, there will be additional charges involved, including GP time, tests and investigations.
Preferred urgent care clinic out of hours: Medical and Injury Centre Ltd.
You can find their website HERE
If you are a new patient you must be seen by a doctor first before medications are given.
For regular patients, repeat prescriptions for some regular medication may be obtained without making an appointment to see your doctor, but this is always at the doctor’s discretion and you may be asked to attend for a consultation before receiving your medications. The final decision on types and amounts of medications supplied on repeat prescription is up to your Doctor.
We do not normally provide repeats if you were not seen for your last prescription or if your medication was changed at your last visit.
An appointment is always needed for certain medications eg antibiotics.
Please note, fees apply to prescriptions if they are not part of a consultation.
We will phone you if results are abnormal. However, if you would like to know your results or have any concerns, you may phone the nurse.
Our reception staff do not provide medical advice or results.
You can now access your results on line if you have registered with us for the ConnectMed patient portal
Information on the Health Information Privacy Code 1994 can be viewed on line: www.privacy.org.nz
A copy of the Health and Disability Consumers Rights can be downloaded from the Health and Disability website: www.hdc.org.nz
Under the Code of Health and Disability Services Consumers’ Rights, patients have the right to:
We value your feedback as an opportunity for us to look at how we can improve our services to you. If you wish to make a comment or compliment we have a box on the front reception desk.
Should you have concerns, you can ask to speak to our Practice Manager or you may put your concerns in writing and email it to firstname.lastname@example.org. It is best if you do this as soon as you can after the event.
Our aim is to achieve a mutually satisfactory conclusion for all parties concerned.
Use and confidentiality of your health information (fact sheet)
Your privacy and confidentiality will be fully respected. This fact sheet sets out why we collect your information and how that information will be used.
We collect your health information to provide a record of care. This helps you receive quality treatment and care when you need it.
We also collect your health information to help:
Your privacy and the confidentiality of your information is really important to us.
We’re required to keep your information accurate, up-to-date and relevant for your treatment and care.
You have the right to access and correct your health information.
Many practices now offer a patient portal, which allows you to view some of your practice health records online.
Ask your practice if they’re offering a portal so you can register.
Below are some examples of how your health information is used.
Your health information may be used in research, approved by an ethics committee, or when it has had identifying details removed.
It’s OK to complain if you’re not happy with the way your health information is collected or used. Please talk to us in the first instance. If you are still unhappy with the response you can call the Office of the Privacy Commissioner toll-free on 0800 803 909, and they may investigate further.
I understand the following:
Access to my health information
I have the right to access (and have corrected) my health information under Rules 6 and 7 of the Health Information Privacy Code 1994.
Visiting another GP
If I visit another GP who is not my regular doctor, I will be asked for permission to share information from the visit with my regular doctor or practice.
If I am under six years old or have a High User Health Card, or a Community Services Card, and I visit another GP who is not my regular doctor, he/she can make a claim for a subsidy, and the practice I am enrolled in will be informed of the date of that visit. The name of the practice I visited and the reason(s) for the visit will not be disclosed unless I give my consent.
Patient Enrolment Information
The information I have provided on the Practice Enrolment Form will be:
Members of my health team may:
In the case of financial audits, my health information may be reviewed by an auditor for checking a financial claim made by the practice, but only according to the terms and conditions of section 22G of the Health Act (or any subsequent applicable Act). I may be contacted by the audit or to check that services have been received. If the audit involves checking on health matters, an appropriately qualified health care practitioner will view the health records.
Health data relevant to a programme in which I am enrolled (e.g. Breast Screening, Immunisation, Diabetes) may be sent to the PHO or the external health agency managing this programme.
Other Uses of Health Information
Health information, which will not include my name but may include my National Health Index Identifier (NHI), may be used by health agencies such as the District Health Board, Ministry of Health or PHO for the following purposes, as long as it is not used or published in a way that can identify me:
My health information may be used for health research, but only if this has been approved by an Ethics Committee and will not be used or published in a way that can identify me.
Except as listed above, I understand that details about my health status or the services I have received will remain confidential within the medical practice unless I give specific consent for this information to be communicated.